AI recommendation
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Effort areas (complaint and cancellation records)
| Area | Complaints | Severity sum | Mean severity | Cancellation intent | Share of total severity |
|---|
Areas fold the 8 label topics: usability includes catalog, playback includes downloads, billing/support combines both. Cancellation intent is stated intent in the text, not measured churn.
Issue ranking (baseline: priority = severity sum)
| Rank | Issue | Name | Area | Complaints | Severity sum | Mean severity |
|---|